Okay, so we’ve all seen those signs at fast food joints and coffee shops telling us to hang up before ordering?
There. Now you have.
It’s a pain in the ass to take someone’s order when their attention is divided between you and maintaining a conversation with the person at the other end of the line.
And this advice is not limited to fast food restaurants. It’s evidently become so much a trend that articles and blog posts are surfacing which urge customers to be considerate for once in their lives and HANG UP.
Nor is the advice limited to servers.
Hosts think it’s rude and annoying, too.
The other week, I had a girl come in on her phone, position herself next to my host stand, and….just. keep. talking.
Legit. She just had herself a nice little convo right there in front of me.
While other people were waiting to see me and a line was rapidly forming.
This is what’s going to happen when you do this to a host: We are going to walk around you, and then likely put you at the bottom of any list that emerges— You were rude to us, and no one ever trained us on how to take the high road. So have fun finding someone in your Contacts list who’s willing to keep you busy during your 53-minute wait.
Also, this isn’t limited to phone conversations.
Last week, a group of three people came in, PRESUMABLY to eat. I never found this out. They stood at the entrance to my stand for about 5 minutes just chatting away. The whole time, I just thought to myself, “Wonder if these people want to find out that the wait is 45 minutes.” When they FINALLY ceased talking, they looked at me quizzically & perturbed, as if *I* was the rude one for not INTERRUPTING them to find out if they wanted a seat. I was so annoyed that I just monotonously recited the wait time– and they huffed and puffed as they walked out the door.
It’s not my job to force myself into your conversation to find out what you want. USE YOUR BIG-PEOPLE WORDS. Come to ME. Tell ME what you want. I do enough as it is. I don’t need a task that by default makes me rude.
So, moral of the story: Finish ALL conversations before you get to the host stand (or your table, if your server comes over to check on you). It’s rude and disrespectful to us; and if you’ll recall– we ARE human, after all.